Return & Refund Policy
If for any reason your order doesn’t come as expected, please contact us so we can make it right.
Returns
We accept returns of unopened items up to 30 days after the date of purchase. Personal care items, opened or used products are exempt from returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Exchange
Damaged items are eligible for exchange.
Refunds, Exchange or Credits
Once we receive your item, we will notify you and the status of your refund, exchange or store credit.
Refunds will be initiated to the original method of payment within 3 business or as outlined on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return or exchange your item, please contact us at hello@homespunrefillery.com
TBD
Privacy Policy
Disclaimer
Homespun Refillery collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.
The privacy policy (the “Privacy Policy”) described below covers the entire Homespun Refillery website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.
Collected Information
When you place an order, submit your account information or participate in Homespun Refillery promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). As a security measure, we will not retain your payment information within the website. Homespun Refillery will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Homespun Refillery, we understand and recognize that we must maintain and use customer information responsibly.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other Homespun Refillery membership-related services.
Additional Means of Obtaining Information
Cookies
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Information Sharing with Outside Parties
Homespun Refillery will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
Age Requirement
The Homespun Refillery website is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.
Security
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Homespun Refillery employees and corporate partners to ensure your personal information is always kept safe.
Modification of Policies
It is at our sole discretion that Homespun Refillery may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.
Summary
Homespun Refillery takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved
service.
If you have questions or suggestions regarding our privacy standards please email hello@homespunrefillery.com.
